GUARANTEE
Neatline Antique Maps offers a full guarantee of authenticity on every map we sell. We do not trade in modern reproductions or contemporary copies. Any map legitimately found to be a fake or reproduction may be returned to Neatline at any time for a full refund. Returns based on claims of inauthenticity must be accompanied by no less than two letters from industry professionals (other ABAA/ILAB dealers, map librarians, map curators, certified appraisers, auctions house specialists, etc.) attesting that the map or book in question is a contemporary forgery or reproduction and explaining their reasoning.
PAYMENT
Neatline accepts cash, checks (U.S. Dollars only), Visa, Master Card, American Express, PayPal, and bank transfers. Items purchased by check will be held until the funds are verified by our bank – this may take up to one week. Certain transactions paid by major credit cards may also be delayed if our merchant processor’s fraud department identifies high levels of risk. We do not accept traveler checks, money orders, or cashier checks.
SHIPPING
Neatline ships via FedEx, usually on Mondays. Clients will be provided with a tracking number for all shipments. Neatline does not use freight forwarders or third-party shipping agents.
We do our best to ensure timely delivery of your purchases. Nonetheless, even the best courier services do not have perfect track records. Holidays, weekends, international customs, vehicle breakdowns, and inclement weather can result in unforeseen and unavoidable delays. If you are purchasing an item for a gift or you otherwise have a specific deadline, please specify this information on your order form and use a shipping method that allows a safe time cushion for receipt of your order.
GENERAL RETURN POLICY
Antique maps or books which are deemed unsatisfactory for any reason may be returned within 7 days of receipt. Restoration Services, Appraisals, and Digital Images are not subject to return or refund. Any wishing to initiate a return must contact Neatline immediately by phone or email clearly requesting a return. Items must then be returned immediately. Prior to sending the item back you will be briefed on secure shipping procedures. All returned items must be shipped ‘signature required’ and with insurance of 100 USD or more. Exceptions and longer return periods are possible on select items but must be negotiated before an order is placed. When a discount of any kind is requested and given, all sales are final. We do not accept returns on damaged items. If a return is requested after the 7 day return period expires, it will not be honored.
SHIPPING, HANDLING, CUSTOMS, AND STORAGE
Neatline does not refund any shipping, handling, storage fees or international customs charges that the buyer may incur after purchasing an item from us. All customs charges are the buyer’s responsibility and will vary from country to country. For a specific list of customs regulations for other countries please consult that sovereignty’s customs office directly.
DAMAGED RETURNS
Neatline does not issue refunds for items that are returned in a damaged or otherwise unsellable state – returns must arrive here in the exact same condition as they were shipped to you. If an item was damaged in transit to the buyer, then the buyer is responsible for documenting the damage fully and accurately in anticipation of filing an insurance claim. Claims must be filed within 7 days of receipt to be honored.
INSURANCE
All maps and books shipped to and from Neatline Antique Maps are insured by our Dewitt Stern Fine Arts Dealer policy. The deductible on all shipped items is 100 USD. The deductible is paid by the shipper unless otherwise agreed. Damage claims must be filed within 7 days of receipt to be honored. Lost parcel claims can be filed up to 3 months after the shipment is sent.
APPRAISAL SERVICES
Appraisals are general estimates of fair market value. Fair market value (FMV) is an estimate of the market value of a property based on what a knowledgeable, willing, and unpressured buyer would probably pay to a knowledgeable, willing, and unpressured seller in the market. Neatline Antique Maps requires full payment for Basic Appraisal services before initiating work. Higher-level appraisals are invoiced upon completion but require a deposit to initiate work. Appraisals are not subject to return or refund.